01332 200 888

Your Rights

Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.

If you have a complaint about your Adviser or the service you received please contact us. 

Post: Resolutions Department (Complaints), Safe&Secure Insurance Services Limited, Unit 12, Stadium Business Court, Millennium Way, Pride Park, Derby, DE24 8HP.

Email: complaints@safeandsecure.co.uk

Phone: 01332 200888 (we may record and monitor calls)

If your complaint cannot be resolved straightaway, we will acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents

The Financial Ombudsman Service

If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of Safe&Secure’s final response letter.

The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help and resolve complaints.

Further information on the services provided by the Financial Ombudsman Service can be found on their website: http://www.financial-ombudsman.org.uk or alternatively,

Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S

Phone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

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TESTIMONIALS

4th October 2018

Peter Woodcock

I like the way Safe&Secure deal with my leads, the feedback I get, in short your business is really user friendly, and it is a credit to all the team, I wish I'd come across you years ago...

25th September 2018

Sarah Evans

Thank you for your time today and for making the process of arranging my home insurance so easy.  I found your explanation very clear and helpful.  I am, of course, very happy to have saved a significant sum on my renewal.

24th September 2018

Carl Barker

You made the process extremely easy and was really informative in checking all the prices including/excluding cover.

24th September 2018

Jack Jones

Claire, just to say thanks for your help in picking the right insurance for my home and contents. The service you provided was first class, you phoned when you said you would and explained everything in detail.

13 August 2018

Jela Lepiesova

Many Thanks for your help, im very Pleased with customer service provided! Very helpful and explained everything i needed to know about my policy. Highly recommended.

23rd August 2018

Michael Armstrong

The quotation you obtained was very competitive and L.& G. is a long established highly regarded company. Thank you for your courtesy and professionalism. I shall be happy to recommend Safe&Secure.

9th August 2018

Derek Pyecroft

Many thanks for your help with our insurance application Claire. From the first few words when speaking to you, you were friendly, helpful and patient . Thanks again, Will be back next year.

8th August 2018

Emma Henderson

Thank you Joanne for talking me through and signing me up to the insurance policy. You were very clear and answered all my questions thoroughly in a polite, professional manner. Thank you for your time.

3rd July 2018

Spencer Grogan

Thanks Aimee, Not only were you very professional and efficient your service was able to save me some money on my insurance whist retaining the level of cover we required.

27th June 2018

Kerry Rogers

Thank you so much Aimee for your help today, you are very polite and helpful, you sorted my insurance out for me very effecently and also got me a better quote, very happy with the survice.

19th June 2018

Rebecca Stramer

Thank you so much for your brilliant service and for helping me with this.. You made it much easier than I anticipated it to be and made at least one part of this house move extremely stress free!

3rd June 2018

Santos Asin

I found Joanne very helpful, knowledgeable, responsive and explained to me the key facts of the policy. I will definitely have her in mind when renewing the policy.

6th June 2018

Jed Rogers

Thanks again for all of your help Hayley, really appreciate it! Very helpful as always and excellent with your guidance/explanation of the policy I took out.

5th June 2018

Victoria Waugh

Thanks Claire, you have been fabulous and very patient. Will not hesitate to contact you for any future insurances. Customer service at its best.

8th June 2018

Oliver King

Jas was polite and professional on the phone, and helped arrange our home insurance very quickly. I would be very happy to deal with him again.

23rd may 2018

Rahool Patel

Never have I had this high level of customer service before.

9th May 2018

Samantha Reed

I’ve been really impressed by the service I’ve received! It’s made a boring and often confusing task so easy. Thanks for being so friendly and helpful! :)

3rd May 2018

Laura Stothard

Joanne was very professional, thorough and helpful throughout.  Joanne made the whole process very easy from start to finish.

23rd April 2018

Gill Reed

I was incredibly grateful  to you for all your help;  not merely because you were a  delight to deal with, but also your innate professionalism.

19th April 2018

John Smith

Thanks Joanne, it was a pleasure dealing with you - you were very helpful and clear with your explanations as well as very efficient. Which is such a rarity!

8th April 2018

Will Crocker

Claire was helpful throughout this process. She replied to my queries promptly and comprehensively. She has been friendly, clear and informative. A pleasure to deal with and has made this process simple & easy.

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